Screencastify "failed to capture audio"

In some cases, Screencastify might fail to start recording if it can't capture audio from your microphone.

To fix this problem, we recommend the following actions:

  1. If you're using an external microphone or headphones, unplug them and plug them in again
  2. Restart your Chrome browser and try again
  3. Restart your computer and try again
  4. Uninstall and reinstall Screencastify (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)

If you have followed the above steps and still receive the "Failed to capture audio" error message, submit your logs to customer support. Please indicate that you've already tried the solutions above and provide as much detail as possible.

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