Drawing tools are unavailable on my tab

You may see a message in the Screencastify popup that says our drawing and annotation tools are unavailable on your current tab, even if you have enabled Show Drawing Tools in the popup under "More Options":

Our drawing tools are injected into the website you are currently visiting, essentially by being added to the existing HTML. In order for that to happen, you'll need to start a recording on a "live" website.

Here are some examples of pages that are not live websites (even though they look the same):

  • Blank new tabs
  • Any URLs that begin with "chrome://" (including all pages in the Screencastify extension)
  • The Chrome Web Store

These pages are actually part of the Chrome application, and are not technically live websites.

A simple workaround

The good news is that it's very simple to get our drawing tools to show up again. Simply start a tab or desktop recording on any normal webpage (e.g. https://google.com or https://screencastify.com) and you will see our toolbar appear in the bottom left corner of your tab.

screencastify drawing tools toolbar

If you have started a tab or desktop recording on a live website and you're still not seeing our drawing toolbar, please ensure that Show Drawing Tools is enabled under "More Options".