Screencastify crashes in the middle of a recording

If Screencastify consistently crashes in the middle of a recording, please try the following actions to resolve the problem:

  1. Restart Chrome and try again
  2. Restart your computer and try again
  3. Uninstall and reinstall Screencastify and try again (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)
  4. Change Screencastify's default encoder from NaCl to WebRTC (click here for instructions)

These steps successfully fix crashing in 95+% of cases.


If you have followed the above steps and Screencastify is still crashing in the middle of your recording,  submit your logs to customer support. Please indicate that you've already tried the solutions above and provide as much detail as possible.

Still need help? Contact Us Contact Us