How do I submit my logs to customer support?

If you are experiencing an issue and are unable to solve it using  our troubleshooting articles, we recommend sending your logs to customer support along with as many details as you can provide. This helps us diagnose the problem much more quickly.

To submit your logs to customer support, please follow these steps:

  1. Open the extension's Main Menu
  2. Click Support
  3. Click Contact Us
  4. Under Your Message, describe your issue in as much detail as possible
  5. Make sure the box next to Attach logs is checked
  6. Click SEND

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