My webcam is not detected

If Screencastify is unable to detect your webcam, the extension will not be able to capture your webcam or embed your webcam within your recordings.

Here are a few steps you can take to resolve the issue.

Step 1: Test your webcam at cam-recorder.com

If you are able to view your webcam, Google Chrome can access your camera. If not, there is something blocking Chrome's access.

Step 2: Restart Chrome

It's possible for Chrome to lose access to your webcam. This can often be fixed by simply restarting Chrome.

Step 3: Restart your computer

Sometimes software/patches installed on your device can disrupt webcam access until a restart.

Step 4: Uninstall and reinstall Screencastify

Click here for instructions on how to uninstall Screencastify.

Click here for instructions on how to install Screencastify. When you reinstall Screencastify, please be sure to read this article on setting up your microphone to make sure it’s done properly.

WARNING

If you save your recordings locally (and not to your Google Drive), they will be permanently deleted when you uninstall Screencastify. Please be sure to export them before you proceed.

If none of the above steps work, then the problem may lie within your device or operating system. We'd recommend searching for solutions based on your operating system. Here are some troubleshooting docs that may help:


If you have followed the above steps and Screencastify still cannot access your webcam, submit your logs to customer support. Please indicate that you've already tried the solutions above and provide as much detail as possible.

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